Agents are the only ones that can remove a lockbox from your door, so we ALWAYS recommend clients use a Heavy Duty Zip Tie (we provide for you) to put around the Hook of the Lockbox and zip tie to your doorknob or
wrap a Bike Chain & Lock around a fence or rail and slide the lockbox on to that.
This way if there is an issue with the box (batteries die, box malfunctions or when you have sold) – you can easily get the box off the zip tie with scissors or unlock bike chain.
This is the only way you can get the box off your door to return to us. This prevents you from having to unscrew the doorknob to get the box off to return to us.
If you didn't then you will need to unscrew the doorknob to get it off.
You will arrange for returning all rented items by filling out the Sign/Lockbox Return Form - located in your account below the 5 Steps.
Once we receive all items signs, lockbox and your final seller signed Closing Statement (formerly called HUD-1), you will qualify for your deposit refund if the below is followed:
Post signs are returned in CLEAN, NOT MARKED UP, REBOXED, REUSABLE CONDITION
Frame sign is returned in CLEAN, NOT MARKED UP, RESUABLE CONDITION for next client
Lockboxes are returned in a ZIP LOCK WATERPROOF BAG WITH YOUR NAME IN THE BAG. If you do not put your name in the bag - we cannot give refund as we have several clients a day dropping off and we will not know it is yours.
Directionals and Riders are returned in CLEAN, NOT MARKED UP, REUSABLE CONDITION for next client
Once all the above is done - your ticket is submitted to the accountant who cuts checks once a month. Most clients have their mail forwards but if you do not, please be sure we have a current address on file.